Support

In the event of an outage existing users may call their service provider to report the outage and begin the troubleshooting process.

Biz Net Technologies: 540-961-7560

We will update this page for any extended outages.

Current status: Connectivity to the Indian Run and Mossy Springs neighborhoods was lost Tuesday afternoon as strong storms passed through the area. WideOpen Blacksburg has technicians on the way to the neighborhood to troubleshoot the outage. We will post updates to this page as information becomes available.

Note that very heavy rain or very heavy snow can cause brief outages for neighborhoods that have a wireless backhaul link. These are usually very short, on average of two or three minutes. The network and the radios will recover automatically and there is no need to report an outage. If your electric power is out, your Internet will also be out unless you have a battery backup device (UPS) for your fiber modem. The fiber switches and the radios all have battery backup that is designed to keep the network up during short power outages.