Support

If you believe the network is down, please fill out the form by clicking "Report an Outage". Customers currently connected through BizNet should call (540) 961-7560 for all support other than a network-wide outage. (24/7) Login by clicking "Login and Update Payment Method" to update your credit card in Stripe. You can also update phone, name, email, or mailing address. Look for "Login" in the top bar after clicking the orange button, click the arrow and select "my page" to make changes.

Legacy Deer Run and Indian Run customers (Aug 2020 and before) can update their credit card info here: Legacy customer credit card change portal.


Please note that very heavy rain or very heavy snow can cause brief outages for rural neighborhoods that have a wireless backhaul link. These are usually very short, an average of two or three minutes. The network and the radios will recover automatically and there is no need to report an outage. If your electric power is out, your Internet will also be out unless you have a battery backup device (UPS) for your fiber modem. The fiber switches and the radios outside of your home all have battery backup which is designed to keep the network up during brief power outages.

If your connection seems slow, the most common fix is to reboot your personal wireless router. If you want to test your connection, grab an Ethernet cable and plug your laptop directly into the fiber ONT modem. Close all applications except one browser (Firefox is best), and close all tabs in your browser except one and run a speed test by connecting to nperf.com. Network speed is monitored 24/7 at our Network Control Center, in most cases we or your Internet provider will have spotted an issue and made adjustments before you have the opportunity to realize a problem occurred.

DAMAGE REPORT FORM